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Frequently Asked Questions

Frequently Asked Questions

Do you have a local store?

Yes we have two actually: Our primary store and online shipping wharehouse is located at 111 S 1200 W, in Logan Utah. 

We have a large in-store selection of discs that are seperate from our online inventory.   This invenory is set aside for locals and store visitors, and is NOT available for shipping.  You can also purchase any online items through the store if you are here in person.  

Our current in-store hours are:

Monday & Tuesday  9:00 - 7:00 pm

Wednesday 9:00 - 6:00 pm

Thursday & Friday 9:00 - 7:00 pm

and Saturday 9:00 - 5:00

Closed on Sundays 

 

Our secondary retail location is in Pocatello Idaho at 2445 S. 5th Ave Suite B. 

How long does shipping take?

At Infinite Discs we have a dedicated staff that processes orders from 6am- 9pm Monday - Friday. We normally are able to process all regular orders within 1-3 business days, however if there has been a holiday or large release, shipping times can occasionally be affected.

Unless you select a shipping upgrade, packages will ship through the lowest cost carrier which can typically take an estimated 3-12 business days. Large and bulky packages are usually shipped via FedEx or UPS Ground only, so please do not use a PO Box for bulky orders like carts or baskets. Detailed shipping information can be found here.

Shipping Upgrade:

If you need a package a little bit quicker, check the "Shipping Upgrade" check box in the Shipping Options page at checkout.

For a $4.50 charge we will move your order to the top of our order queue and send it through a carrier that averages 3-6 day shipping times. On normal weekdays (not federal mail holidays), upgraded orders placed before noon (mountain time) typically ship out the same day.

The priority upgrade does NOT guarantee delivery in a certain amount of days, but it does ensure you faster processing and a more expensive, generally faster, delivery service.

If you need an order delivered in a guaranteed time frame, please reach out to support@infinitediscs.com to get a quote on charges for two day or overnight delivery.

Do you ship internationally?

Yes. But it can be expensive and takes longer to receive than a domestic order.   While most international packages will arrive within a couple weeks, depending on where it is going and the current conditions in the shipping world, some international shipments can occasionally take as long as four weeks to arrive. 

If you live in common disc golf countries Canada, Norway, Australia, England, New Zealand etc. we have international shipping prices for discs calculated for you when you check out.  For countries where we have never shipped before, you will need to email support@infinitediscs.com so we can calculate and set up rates in our system so you can complete the order. 

Are the pictures on your website the actual disc pictures?

Yes.

In some cases where multiple discs are of the same color and stamp, we will use the same image multiple times. You will receive a disc that looks like the one in the website image.

***Note. Depending on your monitor, disc color display can vary. For example a blue/green disc may appear more blue on the website. 

 

Why do some discs not have profile images?

While our new website was designed to work with a double photo system that features both the above and profile image, our old website did not have this capability.

To get the new website launched, we simply transferred 86,000 existing disc images from that old site database. Going forward we plan to have all newly added inventory feature both the aerial and profile image.

What is your return policy?

Infinite Discs Return Policy:

Any unthrown discs, or unused items may be returned to Infinite Discs within 30 days of the initial purchase. Customers may choose:

1-Receive a refund to the original credit card in the amount paid for the item, minus a 10% restocking fee.

2-Receive an Infinite Discs store credit for the full amount paid for the item returned.

Any shipping costs are non-refundable. Returned items should be shipped back to: Infinite Discs Returns, 111 South 1200 West Logan Ut, 84321. Please include a note with your name, email address, and whether you prefer a refund or store credit. If the item has been used, we can not accept or process a return or refund on it.

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